Scott Segerstrom: Christie Clinic uses cutting edge technology to streamline healthcare

Christie Clinic invests in top of the line technology to provide their doctors with the best tools they need to diagnose and treat patients.

When their previous email encryption solution wasn’t measuring up to their other top tier technology, they began to look elsewhere for a more fitting solution.

Scott Segerstrom Customer Success

0:00 – 0:52 = What problems Christie Clinic solves

0:52 – 1:30 = Christie Clinic’s medical office project alongside a surgery center

1:30 – 2:47 = Life before Paubox

3:15 – 4:40 = What prompted Christie Clinic to look for a new email encryption solution

4:40 – 5:27 = Did Christie Clinic’s previous solution work on mobile devices?

5:30 – 6:33 = How much training was required for Christie Clinic’s previous solution?

6:33 – 7:32 = What feedbacks did email recipients have for Christie Clinic’s previous solution?

7:36 – 9:03 = Christie Clinic life with Paubox

9:03 – 10:33 = Why is the fax machine so prevalent in healthcare?

10:33 – 11:57 = Compared to other industries, is the amount of faxes being sent in healthcare normal?

11:57 – 12:40 = Do you think the fax machine will ever go away?

12:40 – 14:12 = Christie Clinic’s community service event, the annual Illinois Marathon

14:13 – 14:41 = Was Christie Clinic’s previous solution an on-premise appliance?

14:42 – 17:11 = What is Christie Clinic’s attitude towards cloud software vendors?

17:12 – 18:13 = Does Christie Clinic send calendar invites with PHI? (Paubox encrypts calendar invites!)

18:14 – 19:21 = One of Scott’s interesting use cases with Paubox (text files and .wav files is encrypted by Paubox)

19:22 – 20:58 = Paubox Lightning Round

About Christie Clinic

Christie Clinic is a physician-owned, multi-specialty group medical practice headquartered in Illinois. They have over 40 departments and 35 specialties to take care of virtually every patient’s needs.

With core values such as integrity, commitment, sustainability and quality, their mission is to “provide medicine for your life!”

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Goodwin Law and Paubox Social Mixer for 500 Startups Health Track

• We co-hosted a social mixer for 500 Startups Health Track last night
• We also launched a new HIPAA Compliant Email API service
• There are 40 companies in the 500 Health portfolio

Last night we co-hosted a social mixer for 500 Startups Health Tracks with our legal counsel, Goodwin Law.

We held it at Covo and had catered food delivered from City Counter.

We used the event as a forcing function to launch our new JSON HIPAA Compliant Email API. We pushed hard this week to launch and we got it done. Proud of our team.

Enjoy the pics!

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Tyler “Commish” Dornenburg (Leapcure) with a strong use of hand gestures.

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We launched our new JSON HIPAA Compliant Email API today. Stoked.

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Bill Growney from Goodwin Law. Mahalo for hosting the event with us, Bill!

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Renee Char and Evan Fitzgerald chillaxin after our API launch.

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Ari Tulla (BetterDoctor) and Rebecca Woodcock (500 Health) catching up.

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“Where do we put these banners?”

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Ari Tulla’s phone was on point last night. Most likely a preview of the Mix Tape of Happiness

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Rebecca Woodcock, Dale Beermann (Pacifica), Robert “Rogus1” Ogus, Suraj Mehta

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Evan “Senor Agave” Fitzgerald espousing the numerous health benefits of the Tequila Diet.

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Base Plays from a Startup CEO

Early Paubox Customer Map – July 2016

Earlier this month, I heard NFL legend Joe Montana speak at the JSV Book Club in San Francisco.

One of my key takeaways from that evening was Joe’s affinity for Base Plays.

Base Plays are the simple plays you learn early in the season. These are the same plays you go back to all the time.

I strongly felt we could incorporate Base Plays into Paubox, so we set about and compiled them.

For us, Base Plays are the simple tactics and habits that got us to where we are. If we get in a rut or hit a rough patch, we can go back to our Base Plays to get back on track.

For what it’s worth to startup founders out there, here are my base plays as CEO of Paubox.

Relevance. Always strive to be and remain relevant.

Arrive early. Do not be late.

Exercise. Paubox is gonna be a monster. Keep in shape, avoid burnout.

Holoholo. Don’t forget to get in the water! This is who you are.

Customer Feedback. Never forget, use customer feedback as a roadmap of what to build and when to build it.

Dance with the one that brought you. Take care of the folks that got you here.

Community Service. The Leader always gives back.

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Don’t get phished: 3 email security lessons for healthcare companies

Theft of medical records is so common that if it continues at its current rate, everyone’s healthcare data could be compromised by the year 2024. The problem is that employees are rarely as good at spotting phishing attacks as they think they are, and even the best anti-hacking measures can’t overcome human error.

Securing healthcare data has always been a priority, but it’s become much more of one over the past few years. In addition to the infamous WannaCry attack that crippled healthcare services around the world, 2017 also saw a spate of malware attacks aimed at providers.

Despite the increase in the frequency and visibility of attacks, healthcare providers continue to make a few mistakes that leave them vulnerable to phishing emails.

Read the full article on Healthcare Business & Technology.

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HIPAA Breach Report for April 2018

The Paubox Breach Report analyzed HIPAA breach reporting submitted to the U.S. Department of Health & Human Services (HHS) in March to analyze the types of breaches of unsecured protected health information (PHI) affecting 500 or more people.

HIPAA Breaches Ranked by People Affected

Top Three Breach Types

• Email breaches ranked the highest with 89,180 people’s PHI hacked or stolen in March.
• Electronic Medical Record breaches ranked second with PHI of 64,621 people breached.
• Network Server breaches came in a distant third with 38,689 people having their PHI breached.

Bottom Three Breach Types

• Desktop Computer ranked as the lowest number of people’s PHI being breached in March with 662 breaches.
• Other Portable Electronic Device was the second lowest type of breach as ranked by people affected with 6,707.
• Other was the third lowest type of breach as ranked by people affected with 10,793.

HIPAA Breaches Ranked by Occurrence

The Most Common

• Email took the top spot as the most common breach type in March with 6 reported breaches.
• Paper/Films came in as the second most common breach type with 5 incidents.
• Other, Laptop, and Other Portable Electronic Device came in tied for third with 4 reported breaches each in March.

Takeaways

Email once again ranked first in both categories: Breaches Ranked by People Affected and Breaches Ranked by Occurrence. The last time email ranked first in both categories was in November 2017.

I believe we are seeing a correlation to the recent ransomware attacks across the nation and HIPAA Email Breaches.

Full Data

Click here to download the raw data.

About the Paubox HIPAA Breach Report

The Paubox HIPAA Breach Report analyzes breaches that affected 500 or more individuals as reported in the HHS Wall of Shame in March 2018.

Minimize the risk of email getting you on the list with Paubox Encrypted Email. Start your free trial today.

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Ben Holber: What is DTC?

We recently sat down with Ben Holber, Founder CEO of YoDerm, for another episode of HIPAA Center.

Here is a transcript of how Ben is simplifying the dermatology prescription process. You can watch the entire interview here.

Ben Holber: In Telemedicine, do you have to see a dermatologist in your state?

Hoala Greevy: Okay and then I was doing a little bit more homework. I saw you mentioning DTC. The only thing I could find on it was in the – some kind of street dictionary, “Down to Churro”, so, probably not that. So what the heck does DTC mean?

Ben Holber: No, I mean I’m always Down to Churro. Always down. Direct to Consumer.

Hoala Greevy: Ah. Geez, guess I didn’t do that much homework.

Ben Holber: No, we just nailed it with the DTC, but no that’s right, Direct to Consumer. Because we’re not relying on a third party to pay, we are working with and providing value directly to consumers.

You know, I think something that’s admirable about that is it is a much clearer kind of supply and demand curve, right? We have to make sure that we provide a great enough service that patients are willing to open their wallet and the value that we’re providing is equivalent to the value they’re giving us.

And that’s a much clearer supply and demand curve that shows more, I think, equity in both the outcome and the income.

About YoDerm

YoDerm is the easiest way to get prescription medications from a board certified dermatologist. Their mission is to expand the access to dermatology services by making them more convenient and affordable.

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Ben Holber: In Telemedicine, do you have to see a dermatologist in your state?

We recently sat down with Ben Holber, Founder CEO of YoDerm, for another episode of HIPAA Center.

Here is a transcript of how Ben is simplifying the dermatology prescription process. You can watch the entire interview here.

Ben Holber: In Telemedicine, do you have to see a dermatologist in your state?

Hoala Greevy: So if I need some help, do I have to see a dermatologist that’s certified in the state I live in? How does that work? I’m a total outsider.

Ben Holber: Yeah, yeah. You’re absolutely right. Typically the way the legal precedent has come to fruition was that medicine and treatment occurs where the patient is located, not where the physician is located.

A patient is located in, say, New York, the physician doesn’t necessarily have to be located in New York, but they have to be licensed to practice medicine in New York.

So anytime you come to YoDerm and you get a consultation in your state, you will be treated by a physician who is licensed in that state.

Hoala Greevy: Got it. And do you folks cover all 50 states?

Ben Holber: We don’t. We cover like 34, I believe 35 states. The reasons why we aren’t in all 50 states is because first off not all 50 states have as progressive laws and regulations around telemedicine, around establishing a patient-physician relationship without an in-person consultation. And then also we’re continually growing our physician base as well as our partner pharmacy base to go into all the states we can.

Hoala Greevy: So some states don’t allow telemedicine? Is that what I heard?

Ben Holber: Yeah, essentially there are some states that just straight up do not allow telemedicine.

Hoala Greevy: Oh wow.

Ben Holber: And then, along with that, there are some states who will only allow telemedicine, but it has to be live video, right? And with us, it’s asynchronous. So you take a photo, you send it off, you can live chat, or message, right?

Hoala Greevy: Yeah.

Ben Holber: However, Maryland, Idaho, D.C., you actually have to do a Skype or a FaceTime essentially with the Doc in order for that to be compliant.

Hoala Greevy: Interesting.

About YoDerm

YoDerm is the easiest way to get prescription medications from a board certified dermatologist. Their mission is to expand the access to dermatology services by making them more convenient and affordable.

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